FAQ's

 

What is your return policy? 

Since each piece is unique in its own way there will be no refunds on finished pieces. If you would like to cancel an order there is a 25% cancellation fee after 24hrs from purchasing. 

Please note that you are responsible for sending me your keepsakes

 

Can I change the size of my ring after it’s already been ordered? 

I offer a ring sizer that you can purchase to ensure you are getting the correct ring size. You can also visit your local jeweler to get your ring size as well. 

If you did have to change your sizing after you’ve already purchased your order and it has been longer than 24hrs there will be a 25$ restock fee. 

 

What is a keepsake? 

A keepsake can be different for everyone, it can be breastmilk, hair, ashes, clothes, anything that means something to you is a keepsake. 

 

How many keepsakes can be put into one item? 

I can put as many keepsakes into one item but keep in mind that the amount of keepsakes that are actually places into the ring will get smaller the more keepsakes you add. 

 

How do we mail our keepsakes? 

Once your order is placed you will receive an email with detailed instructions on how to send your keepsakes to me safely. If you have not received and email check your spam and if you still haven’t received one please send me an email to help.twolittlefeetkeepsakes@gmail.com

 

How much of a keepsake do you need? 

 

Breastmilk:

I ask for half an ounce of breastmilk if you are shipping in milk storage bags and a full ounce if you are shipping in ziplock bags. I can usually get 2-3 pieces depending on the items you are wanting. 

 

Ashes: 

1-2 teaspoons of ashes is needed and whatever is not used will be sent back. 

 

Flowers: 

3-4 petals of each flower you would like inside of your keepsake is needed, whatever isn’t used will be sent back. 

 

Umbilical cord: 

I ask for a pea size of cord. 

 

Hair: 

Send 1-2 inches of hair inside of a ziplock bag if possible secure the hair somehow before placing it in the ziplock bag. 

 

Clothes and fabric: 

Please send an inch of your preferred item whatever is not used will be sent back. 

 

***NEVER send the last of your keepsakes as sometimes things get lost in the mail and these are irreplaceable items. That being said I am not responsible for any keepsakes that get lost in the mail. 

For shipping breastmilk I do ask that it is double bagged in milk storage bags for all other keepsakes ziplock bags would work just ensure to double bag them. 

If you are sending more than one keepsake please make sure to bag them SEPARATELY. 

 

What metals are your items made from? 

Most of my items are sterling silver and stainless steel. I do also offer solid gold items as a custom order. 

I have rose gold and yellow gold plated items which are rose gold and yellow gold plated sterling silver. Since these items are plated they can and will fade over time, these items are priced the same as my sterling silver items as you are paying for sterling silver quality. 

*I am not responsible for any plating that has worn off. 

 

How long will a plating last on a ring? 

Rose gold and yellow gold plating do fade over time and how fast it fade really depends on the amount of time it is exposed to the world. Rings tend to fade faster since it is constantly being tuned against the skin and other items were as pendants don’t rub against munch. 

 

Do you save milk? 

I save all left over preserved milk. I do also save liquid milk for 3 months for future orders but after 3 months the milk is tossed. Please also don’t send over the .5-1oz milk that is asked unless you are asked, otherwise it will automatically get tossed out I don’t have the room to keep over an ounce of milk. 

 

What is your turn around time? 

My current turnaround time is 12-16 weeks from when I receive your keepsakes in the mail. 

12-16 weeks is the estimated time that your item will be mailed not when your item will be in your hands. 

Keep in mind that this can change at any time.

 

What will my stone look like? 

Each order is unique in its own way  and no two orders are identical. Your stone can color can vary as each persons milk and keepsakes are different. 

 

How long will my keepsake last? 

Sterling silver is durable and set to last a lifetime as is stainless steel. All resin yellows over time and how you care for your piece can make it last many years. Proper care can bring so much life to your keepsake.  Your stone itself is made of resin which is water resistant not waterproof so please don’t submerge your keepsake in water. Do not wear your keepsake while showering, swimming, tanning, using chemicals being places under a UV lamp. Also take your keepsake off when applying lotions and perfumes. 

When you are not wearing your piece please place them in the box they came in and out of direct sunlight. 

 

 

****Please keep all keepsakes out of children’s reach.